What is ChatChat Conferencing?
ChatChat conferencing is a service that allows you and two other parties to speak together in a three-party conference call. No changes to your current telephone service are required and no operator assistance is needed.
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How do I subscribe to the service?
Once your ChatChat 1526 IDD account have been activated, this feature is given as a Value Added Service. However, this feature is also Mobile phone and Handset dependent. You may want to check with your provider for the sets if you have this feature.
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Is there any registration or monthly subscription fee if I subscribe to this service?
NO. The activation for this Value Added Service is FREE.
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Is there any specific timing for using this Value Added Service?
This service is automatically available the moment your ChatChat 1526 IDD account is activated. You can use it 24 hours a day, 7 days a week anytime.
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Will the subscription to your service affect my others existing services on the phone line or mobile?
NO. Activation for any of our services on you lines is instantaneous and seamlessly. There is no installation required and will not affect any of your existing services.
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How do I use the service?
Please See How To Call Section for more details.
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How am I being charged for the calls?
You will only be charged for the calls that were connected successfully to the overseas countries. We will not charge you if the call is engaged or failed to be connected. However, when the call reached into overseas voice mail or announcement service, we may impose charges if the overseas operator is charging the call.
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Would I be charged for local calls at the same time when I use this service to call overseas?
Depending on your mobile plan, local charges is also dependent on which dialing method you are using. If holding onto a Free Incoming Mobile plan, you can actually use our callback service to avoid paying for Local Charges totally. However, if you are holding onto a normal mobile plan or calling from fixed line, then dialing normally is advisable and the local charges incurred will be as per your mobile service provider.
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Will I be charged for IDD calls by my phone line or mobile service provider if I am using your service?
NO. Whenever you dial 1526 …, your calls will be re-routed to us instantly by your phone line or mobile service provider. The calls will subsequently pass through our infrastructure to overseas countries and thus recorded and billed by our system. However, if you continue to dial your existing service providers' IDD prefix, e.g. 0xx, you will then be using their IDD services, and being billed for the calls by them.
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How much is the calling rates to overseas countries?
ChatChat offers very competitive calling rates to different overseas countries. You may find the rates needed under the Calling Rates for ChatChat Conferencing or call our customer service at 6838 1526.
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Can I use ChatChat Conferencing service from my mobile when I am in overseas with roaming service?
NO. ChatChat Conferencing service can only be used in Singapore.
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How do I make enquiry regarding the service or billing?
Your may fill up the on-line customer service form in the web site, or simply call us during office hours (Monday-Friday: 8:30am~10:00pm, Saturday: 8:30am~1:00pm and Sunday: 8:30am~6:00pm) at 6838 1526. Alternatively, you may leave a voice mail in our mailbox, and rest assured that we would attend to you on the next working day.
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