Why use CHATCHAT App?
With CHATCHAT App, you will be able to make International Calls and send text messages directly from your phonebook seamlessly and enjoy great savings.
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How much savings can I enjoy?
With CHATCHAT, you will be able to enjoy up to 80% savings on your IDD calls. Users with free incoming call plan on their mobile subscriptions can enjoy further savings on your local mobile air-time by using our Callback method.
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Calling card users
Why do I need to register for an account?
You will need to register for an account to verify your mobile number.
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Forgot your username.
Your username will be your mobile number.
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How to reset my password?
Click on the forgot password link and enter your username. A new password will be send to your username (mobile number) shortly.
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What if I changed my mobile number? How do I update my login details?
You will need to register again in the event that your mobile number is changed. This is to ensure the integrity of the service and to verify your mobile number.
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How will I be charged when using CHATCHAT app?
IDD charges will be deducted from the calling card PIN. Local air-time apply when using the IDD 1526 method from mobile phones. Data connection* is required to trigger callbacks and send text messages.
* When you use CHATCHAT app on a 3G network, the operator may charge for the data charges or internet access fees. Users without 3G data plans may use Wi-Fi connections.
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How much are the calling rates?
Calling rates can be found at our website. www.chatchat.com.sg
Depending on your calling destinations, we offer a wide range of prepaid cards which you may use with this app to maximise your savings!
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How to top up?
You may topup with through the app or at our website www.chatchat.com.sg using either VISA/Mastercard credit cards.
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Use your VISA or MASTER credit card to top up on-line. Minimum top up will be $10.00. |
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Use your VISA or MASTER credit card to top up by calling our customer service at 6838 7737. Minimum top up will be $10.00. |
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What is the expiry date of the card after topping up??
The system will pick the latest expiry date between two cards that was combined to become the new expiry date. If the top-up were done on-line or via S.A.M. by SingPost, the expiry date will be 180 days from the current date.
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Why is my account suspended?
Your account will automatically be locked/suspended if any suspicious/fraudlent/unauthorised activities is detected. To reactivate your account, please contact us at cs@chatchat.com.sg
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Postpaid Accounts (Business/Consumer Plan)
How do I register for a Postpaid account?
You can register for a Postpaid account online Consumer plan / Business plan . Alternatively, you can email us @ 1526@chatchat.com.sg and an Account Manager will get in touch with you soon.
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Forgot username
Your username will be your IDD1526 account number.
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How to reset my password?
If you have forgotten your password, please contact us at cs@chatchat.com.sg
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Why am I prompted that my number is not registered?
For security purposes, we only allow phone numbers that have been registered to your CHATCHAT IDD1526 account to use the service.
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How to register additional numbers?
Please contact your Account manager or our Customer Service officers for assistance at 1526@chatchat.com.sg
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How will the charges be deducted when using CHATCHAT app?
Postpaid customers will be billed on a monthly basis for the usage for the previous month. Local call charges may apply if using the IDD 1526 method. Data connection* is required to trigger callbacks and send text messages.
* When you use CHATCHAT app on a 3G network, the operator may charge for the data charges or internet access fees. Users without 3G data plans may use Wi-Fi connections.
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How much are the calling rates?
Please contact your account manager for more information or email to 1526@chatchat.com.sg
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Why is my account suspended?
Your account will automatically be locked/suspended if any suspicious/fraudlent/unauthorised activities is detected. To reactivate your account, please contact us at 1526@chatchat.com.sg
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HOW TO MAKE CALLS
IDD
From the app, set the Call method to 1526. Enter the destination number or select from your contact list, and call. The app will insert the 1526 prefix and call.
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Callback to Own number
From the app, set the Call Method to Callback. Enter the destination number or select from your contact list, and call. Our system will call you back on the preset Own Number
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Callback to Overseas number
From the app, set the Call Method to International Callback. Enter the destination number or select from your contact list, and call. Our system will call you back on on preset Overseas Number
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